Imagine investing in new office furniture—only to realize after installation that it doesn’t meet your expectations. Unfortunately, this scenario is more common than you might think.

We recently connected with a company that learned this the hard way. They ordered furniture without seeing it in person, drawn in by what seemed like a great deal. When the product arrived, it fell short—poor quality, unhappy employees, and unexpected replacement costs. What should have been a step forward for their workplace turned into a costly misstep.

Furniture plays a key role in how people feel, work, and connect in your space. So how can you make sure your investment is a smart one?

Here are 9 key considerations to help ensure your office furniture project is a success:

Start with How Your Team Works

Every workplace is different. Think about the types of work your people do and the spaces that support those activities—whether that’s heads-down focus time, impromptu collaboration, casual socializing, learning, or even recharging.

Set a Clear Budget

A well-defined budget helps guide the process and keeps your team aligned. The right partner will help you find options that fit your budget without sacrificing quality or performance.

Choose Quality That Lasts

Your furniture will be used every day—so it needs to hold up. Prioritizing durability helps you avoid frequent replacements, lowers long-term costs, and supports sustainability goals.

Design a Layout That Works Hard for You

Great furniture can only do so much in a bad layout. Work with experts to create a plan that maximizes your space and supports the way your team works. We design with Community, Well-being, and Purpose in mind—because great offices don’t just look good, they help people thrive.

Make Sure the Look Fits Your Culture

Furniture is part of your brand. From the color palette to the materials and finishes, the right selections can help express who you are and what you stand for.

Work with Partners You Trust

Vet your vendors. Look for those with a track record of reliable service, high-quality products, and collaborative support—not just during selection, but all the way through delivery and install.

Try Before You Buy

Whenever possible, get hands-on. Visit a showroom or ask for a sample to see how furniture feels in real life. A test run can make a huge difference in ensuring comfort and fit.

Understand the Fine Print

Not all warranties are created equal. Some cover parts but not labor. Some manufacturers have more service claims than others. Make sure you understand what’s included—and what it could mean for you down the road.

Plan for What’s Next

Your office will evolve—your furniture should be ready to evolve with it. Modular, flexible pieces can be reconfigured as your team grows or shifts, giving you long-term value and peace of mind.

Investing in the right office furniture takes more than picking something that looks good online. With thoughtful planning and the right partners, you can create a space that supports your team, reflects your brand, and stands the test of time.

If you’re starting a furniture project—or rethinking one that missed the mark—Franklin is here to help guide you through the process.