“It was an absolute pleasure working with Paula, I need her on every project because I have never had such good furniture deliveries. If every preferred vendor conducted themselves the way your team does, our projects would have zero issues. I’m continually grateful for the outstanding work your team delivers.” – General Contractor

This kind of feedback speaks volumes—not just about how a project went, but why it went so well. And more often than not, the difference-maker is a great project manager.

In the commercial interiors world, projects are complex. Tight timelines, evolving scopes, and a dozen different partners—furniture installers, electricians, flooring teams, designers—are all working in tandem. Without someone steering the ship, the result can be disjointed and delayed.

In fact, industry data shows only 8.5% of construction projects finish on time and on budget, and a mere 0.5% hit those marks and leave clients fully satisfied. That’s not a fluke—it’s a reflection of how critical it is to have the right leadership in place.

Consider this: poor communication alone costs the U.S. construction industry over $31 billion annually. These aren’t just numbers—they’re change orders, rescheduled installs, missed deadlines, and frustrated clients. But with a strong project manager? Those risks drop dramatically.

Organizations that invest in structured project management see far better outcomes: 92% of their projects succeed, compared to just 32% in organizations that don’t. That’s nearly three times the success rate—and it means fewer surprises and a better experience for everyone involved.

At Franklin, project managers like Paula go beyond timelines and task lists. They serve as the connective tissue across teams—aligning vendors, resolving conflicts early, and communicating constantly. It’s why general contractors, facility leaders, and designers come back to us again and again.

Because in the end, it’s not just about furniture or finishes. It’s about trust. Reliability. And a partner who makes the process feel seamless.

And that’s what great project managers do best.