HCAHPS: What Does It Mean & It’s Role In Patient Communication & Design CEU

Every day a new acronym is thrown our way. While HCAHPS has been around for the better part of a decade, understanding how furnishing, particularly something as simple as a whiteboard, can affect patient engagement is confusing. This CEU will see to define HCAHPS and explain the key role furniture plays in achieving higher scores.

Who Should Attend

A&D professionals, LEED and WELL Accredited Professionals, facility managers, customers, furniture dealers, and anyone influencing furniture selection.

Learning Objectives

1. Explain HCAHPS and why communication is an integral piece of scoring.
2. Explore product selection from the nurses point of view, the end-user.
3. Provide ways to improve patient satisfaction as it relates to HCAHPS.
4. Understand the value of selecting the right whiteboard and content for a patient room board.